Return Policy
At Precious Gabriel Australia, we are committed to ensuring customer satisfaction by providing high-quality products and excellent service. We strive to make any necessary returns or exchanges as seamless as possible. Your happiness with our products and services is our top priority.
Incorrect/Damaged Items
If you received an incorrect order or items that are damaged, please contact us via email at support@gabrielaustralia.com within 4 business days of receiving your order.
You can also chat us directly on our website (GMT + 10:00) Sydney time
Monday 9:00 am-5:00pm
Tuesday 9:00 am-5:00pm
Wednesday 9:00 am- 3:00pm
Thursday 12:00 pm- 5:00 pm
Friday 9:00 am- 3:00pm
We will make the necessary arrangements to replace the incorrect or damaged items.
Damage due to Handling or Falling
Unfortunately, if the item is damaged due to handling or falling, we cannot replace it as per our terms and conditions. However, if you wish to reorder the piece, get in touch, and we will be more than happy to assist with a solution.
Change of Mind
Many of our products are made to order, specifically for you. Please double-check your order prior to confirming it, as bespoke or personalised products cannot be returned due to a change of mind.
Changes to Order
Ensure that your personalised order is exactly as you want before purchasing. While we try to accommodate changes after an order has been processed, we cannot make changes once the order has been made or shipped.
If your order has not been fulfilled, you may change your photo within 12 hours of placing your order by emailing us at support@gabrielaustralia.com
After this period, modifications cannot be made.
Lost Parcels / Unclaimed Parcels
We do not offer refunds if an incorrect shipping address is provided. If the item is returned to the sender, the customer will be charged again for the initial shipping costs.
Change of Address
The shipping address for your order is shown at checkout and in your order confirmation and shipping confirmation emails. Address changes can only be made before the order is processed. Where possible, we will accommodate address change requests 12 hours after order confirmation. However, we are not responsible for orders shipped to an incorrect or invalid address and are not liable for any associated loss.
Note: Precious Gabriel Australia takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.
Please feel free to contact us about any concerns you have at support@gabrielaustralia.com