Shipping Policy
Handling Times
Order processing time:
Ready Made Stickers (Stationery/ Car Decals) ships within the day or 1 business day.
Cake and Cupcake Toppers within 3 business days.
Personalised Magnets and Personalised Products within 3 business days.
Gift Sets within 3 business days.
Bridesmaid Gift Box 5 business days.
Given the customised nature of our product, we kindly ask for your patience as we craft and dispatch your order. If you're purchasing personalised products for a special occasion like a birthday or wedding, please factor in our processing and shipping time. For special occasion orders, processing time may increase depending on quantity of order.
During sales periods (e.g., Black Friday, Holidays, Mother's Day, Father's Day, Easter), turn-around times may increase to 6-8 business days. Please email our customer service team at support@gabrielaustralia.com for more information. We will also inform customers of our latest cut-off periods during sales and holiday seasons via our social media channels and website. Please consider these times and dates when placing your order.
Note: Express shipping doesn't change turn-around times or push orders in front of others. it only allows your parcels to move through the postal network faster than standard post.
Shipping Times
Our product is shipped from Sydney, NSW.
We offer
Standard Shipping Australia Wide
Express Shipping Australia Wide
Pick up to Store FREE
Shipping fee will be calculated at check out.
AUSTRALIA
Transit times for:
Standard shipping varies between 2 to 8 working days.
Express shipping varies between 1 to 4 working days.
NEW ZEALAND
We offer
Standard Shipping New Zealand Wide
Express Shipping New Zealand Wide
NEW ZEALAND
Transit times for:
Standard shipping varies between 2 to 27 working days.
Express shipping varies between 2-10 working days.
*Orders are dispatched from our warehouse after production.
We’re doing our best to deliver it promptly for you.
All shipping charges from your order are non-refundable. Should you need to modify your chosen shipping method or have made an error, please contact us within 24 hours of your order being placed.
Unfortunately, we cannot assume liability for any delays caused by destination customs clearance processes, local duties and taxes, and instances of list items during transit. Parcels that are delayed due to Post are not eligible for a refund if they are successfully delivered even if not within the expected timeframe.
Precious Gabriel Australia are not held responsible for:
- Mistakes made by Australia Post
- Wrong addresses given by customers
- Damage to orders by postal service
- PO Box issues
- Stolen packages after delivery
If you have a specific question regarding your parcel, please contact us with your order number.
Pick Up
Pick up can be arranged by appointment only from our warehouse at 59 Pages Road, St. Marys, Sydney, NSW, 2760. When checking out select Pick up as your delivery option. Once the order is placed, you will receive an email confirmation, confirming when your order is ready to be collected. Please schedule a pick up appointment before coming in. Please contact us with your order number to arrange a pick-up time. Our warehouse is not open to the public, so a time and day for pick-up will need to be arranged. Bring your confirmation email when you come to collect your order.
Re-delivery
If a parcel is returned to us due to insufficient or incorrect address details, we will organise re-delivery at the customer's expense. Please ensure your address is correct before completing checkout.
Order Tracking
You will receive an email or text with tracking details once your order is dispatched. Please monitor the tracking information in case no one is home to receive the parcel and you need to collect it from the post office or organise re-delivery.
We also offer Tracking page on our website. You can track the shipment yourself by encoding your order number and details, and it will prompt you to the status of your order.
Note: Parcels returned to us due to a customer not collecting their parcel will also need re-delivery at the customer's expense.
Business Days
All terms are expressed in business days, excluding Saturdays, Sundays, and public holidays.
If you have any further questions, please feel free to contact us at support@gabrielaustralia.com
Disclaimer: Precious Gabriel Australia shall not be held liable for parcels that are confirmed as delivered but are reported as missing.
Forgot to Use the Discount Code
Once an order has been placed, we are unable to apply discount codes retrospectively. Please contact us at support@gabrielaustralia.com for more information.